Returned items must comply with our returns policy:
- All Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
- Footwear, Jewelry, and Accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.
- When trying on footwear, please take care not to mark the soles or damage the shoe box.
- If an item has a security tag or brand tag attached, it must be returned with the tag in its original position.
- Beauty and cosmetic products must be returned unopened and unused, with the seals of any packaging still intact.
- Hosiery, lingerie, and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged product packaging, where applicable.
- Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled.
- Any damage should be reported within 3 days after received.
- All items not meeting the new condition will be charged $25.
- All items returned worn or used will not be refunded, and will not be free of shipping.
Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
New York Look orders are delivered Monday to Sunday depending on your delivery option you selected at checkout. As every order is unique, shipping costs will vary depending on the size, weight and destination of your chosen items. For those last minute purchases, Express delivery is available to most destinations.
Free Shipping within the USA
All relevant delivery options available for your order and to your destination will be displayed at checkout.